Patient Satisfaction Survey

Specialty Programs:

• TMD Clinic

• Health Club Exercise Programs

• Vestibular Rehabilitation

• Hand and Wrist Injuries

• Joint Injuries

• Urinary Stress Incontinence

• Muscle and Nerve Injuries

• Women’s Health

• Back and Neck Pain

• Peak Performance for Golf

• Custom Foot Orthoses

• Ergonomic Consultation/Job-Site Analysis

• Lymphedema Treatment

• Educational Programs

• Pregnancy Related Musculoskeletal Disorders

• Total Neck/Back Program for treatment of chronic low back and neck pain

• Whole Body and Upper Extremity Functional Capcacity Evaluation

• Aquatic Therapy

 Personnel:          1 - Occupational Therapist          13 - Physical Therapists          3 - Physical Therapy Assistants

 

Patient Satisfaction Survey:

 

 

 

*n = total number of respondents

YEAR (% Satisfied)

2008

(n=822)

2009

(n=768)

2010

(n=888)

2011

(n=905)

2012

(n=802)

2013

(n=632)

2014

(n=439)

2015

(n=593)

Promptness and convenience of appointment

 

99.15

 

99.61

 

98.99

 

98.78

 

99.00

 

97.94

 

98.41

 

97.64

Staff courtesy

100

99.61

99.77

99.89

99.75

99.84

100.00

99.66

Clarity of treatment

98.78

98.9

98.65

98.78

98.50

99.53

99.09

99.33

Written instructions for home exercise program

 

91.48

 

91.67

 

92.12

 

92.04

 

91.52

 

93.04

 

92.04

 

95.45

Privacy and confidentiality

98.91

98.44

98.87

98.78

98.88

99.68

98.63

97.81

Cleanliness

99.64

99.74

99.32

99.78

99.38

98.89

100.00

99.33

Return appointment times

98.78

 

98.78

97.97

98.67

98.50

97.94

97.72

97.30

 

Patient Survey Comments:

  • "The office staff is always friendly, caring & compassionate.  It is a great place to be a patient."
  • "Everyone here is very polite, always happy & smiling.  If I ever need therapy again, this is where I would want to come."
  • "I love the treatment I received and continue to receive here.  I drive all the way from Apple Valley, MN to see these therapists."
  • "Northern Star Therapy Rocks!  I always look forward to coming into my appointments.  Thanks for the great care."
  • "This is a wonderful office, staff and therapists.  They are friendly, listen and provide excellent treatment."

Average Number of Visits Per New Patient:

2006:  7.4                             2007:  7.2

2008:  7.5                             2009:  7.4

2010:  6.9                             2011:  7.2

2012:  7.2                             2013: 7.3

2014: 7.0                              2015: 7.1